Turn WhatsApp into your pharmacy’s busiest counter
Your customers message your pharmacy on WhatsApp, in Arabic or English, at any hour. PharmaConnect takes their order or request and passes it to your pharmacist to confirm. There is no app for them to download.
- Never miss an order
- Take orders at any hour, confirm them when you open
- Bring customers back with reminders
- Your pharmacy keeps the customer relationship
Runs on the PharmaConnect WhatsApp number, or on your own dedicated number.
We connect. Your pharmacist decides.
We don’t dispense medicines
Your licensed pharmacy prepares and supplies every order. PharmaConnect is technology, not a pharmacy.
We don’t diagnose or give medical advice
Clinical questions and decisions stay with your pharmacist, at the counter or on a call back.
We take the order and pass it on
The customer’s order or request reaches your pharmacy. Your pharmacist confirms it, suggests an alternative or marks it unavailable.
Built for pharmacies, not adapted for them
A customer relationship system made only for pharmacies and pharmacy groups, with AI that understands what your customers write.
Your pharmacist confirms every order
Nothing is prepared until a pharmacist has checked it in the portal.
Prescriptions handled safely
Customers send a photo on WhatsApp and your pharmacist reviews it.
Safety comes first
Emergency and overdose messages get an immediate safety reply with the local emergency number, and your pharmacist is alerted.
A catalogue in your customers’ language
Pharmacy, beauty and wellness products with Arabic names, photos and your logo.
Every branch, one system
Stock across your branches, the nearest branch when an item is out, and warehouse orders for groups.
Customers who come back
Refill reminders, back-in-stock notices and campaigns, sent with consent.
Three simple steps
Your customers already use WhatsApp. Here is what changes.
Put your QR code on the counter
Every branch gets its own code. Customers scan it and WhatsApp opens with your pharmacy.
Customers chat and order
By product name, or with a photo of the box or the prescription, in Arabic or English.
Your pharmacist confirms
In the portal, your team confirms the order, suggests an alternative or marks an item unavailable. The customer answers on WhatsApp.
Everything your pharmacy needs on WhatsApp
One assistant for ordering, customer care and insight.
WhatsApp ordering
Customers order by name or with a photo of the box or prescription. Orders sent after hours are saved for when you open.
Skin consultation
A few quick taps match customers with skin care you have in stock, with your preferred brands first when they are a close match.
Refill reminders
A WhatsApp reminder brings the customer back to your pharmacy when a repeat item is due.
Back-in-stock notices
See how many customers are waiting for each item, and tell them all with one press when it is back.
Customer profiles
Every customer’s orders, spend, stage and consents, across all your branches.
PharmaConnect Intelligence
Finds who to message next from what your customers buy, and sends campaigns only to those who said yes.
Insights
What customers asked for that you did not have, your most requested products, and what your reminders brought back.
A safety view for pharmacists
Each order shows the customer’s recent orders and flags a repeated active ingredient. Your pharmacist decides.
Built for groups
Every branch in one network, with sister-branch stock and an optional central warehouse.
Reminders and stock notices that bring customers back
Customers return when a refill is due, and an item that was out of stock becomes a future sale when your pharmacist lets them know it is back.
The reminder arrives on WhatsApp. One tap starts the order, and your pharmacist confirms it.
Your pharmacist presses Notify, and the customer who asked is told on WhatsApp. One tap starts the order again.
Example conversation
Everyone who is waiting, one press away
When an item comes back, your team sees exactly who asked for it and how long they have waited. One press tells them all on WhatsApp, and each can order again with one tap.
- An item you did not have no longer means a customer lost
- Notify one customer, or everyone waiting for that item
- See how many came back and ordered
A simplified picture of the portal. Names and figures are examples.
Know who to message, and say it in their language
PharmaConnect Intelligence finds who is due to buy again, who has gone quiet and who bought this time last year. Write one offer on non-medicine products and each customer gets it in Arabic or English, from your pharmacy.
- Audiences with exact counts from your own data
- Ready-made greetings for Ramadan, Eid, summer and more
- Sent only to customers who said yes to offers
A simplified picture of the portal. Names and figures are examples.
Built for your kind of pharmacy
Independent pharmacies
Compete on service, not only on price. Take orders at any hour, know every customer and bring them back.
For independent pharmacies →Pharmacy groups
One network for every branch, with sister-branch stock, a central warehouse option and connections to your systems.
For pharmacy groups →When patients need their pharmacy most, reaching it should not become another challenge
For patients and families already facing difficult health journeys, finding what they need adds stress they do not need. PharmaConnect makes it easy to reach their own pharmacy on WhatsApp, so the pharmacist can help when timing matters.
- United Arab Emirates
- Saudi Arabia
- Qatar
- Kuwait
- Iraq
- Jordan
- Lebanon
See PharmaConnect working for your pharmacy
Book a 20 minute demo, or try it yourself on WhatsApp.
Message our team +44 7366 44 11 11