Pharmacy groups

One WhatsApp network for every branch

Give every branch the same service, keep the customer inside your group, and see how the whole network is doing.

Your network

Every branch, one group

Each branch has its own QR code, orders and team. Customers are linked to the branch they choose, and can switch by scanning another branch’s code.

Branch QR codes for counters and posters
Group admins and pharmacists, each seeing what they need
A customer’s recent orders across every branch of your group, on each new order
Analytics across branches

The customer is looked after within your group

Sister-branch stock and a central warehouse

When one branch is out of an item, the customer does not have to go elsewhere.

Sister-branch stock: the customer can order the item from a branch that has it
An optional central warehouse for everyday products: collect at a branch that has everything, or delivery through head office
Customers pay on collection or delivery. PharmaConnect never takes payment
Anything that needs a prescription always goes to the customer’s own branch

21:40

PharmaConnectPharma Connect

Bioderma Atoderm cream21:40

❌ Sorry, Bioderma Atoderm Cream is out of stock at Al-Shifa, City Centre right now. ✅ Good news: Al-Shifa, Old Town has it. Would you like to order it from there for collection?21:40

Yes, order there

Other options

Example conversation

Your brand, your rules

Group-wide settings

Set how the assistant sells everyday products across the whole group. Prescription items and safety replies are never affected.

Preferred brands shown first, hidden brands never suggested
Offers on non-medicine products, shown as was and now
Friendly or professional tone
Greeting customers by the branch name or the group name
Your own dedicated WhatsApp number, as an add-on

Your systems

Connected to how you work

PharmaConnect fits around the systems you already use.

Stock updates by file, or automatically from your system if it has an API
A live connection with your inventory system: an add-on on Pro, included in Enterprise
Delivery and payments stay with your existing providers

Integrations are subject to the third-party provider’s API capabilities.

Built for pharmacies

What makes PharmaConnect different

A typical general WhatsApp tool is built for any business. PharmaConnect is built for pharmacies and pharmacy groups.

	Typical general WhatsApp tool	PharmaConnect
Built for	Any business	Pharmacies only
Understanding customers	Fixed menus and keyword rules	AI that understands free text in Arabic and English, box photos and prescriptions, with fixed wording for safety replies
Turning chats into orders	Your team reads each chat and types up the order	Each chat becomes an order in your portal
When a customer goes off script	Workflows designed in advance; anything unexpected goes back to your team	Answers the question and keeps the order together, with no workflows to configure
Checking orders	Build it yourself	Your pharmacist confirms every order
Prescriptions	Arrive as chat photos	Sent to your pharmacist to review
Emergency and overdose messages	Not built in	Immediate safety reply and pharmacist alert
Product catalogue	You build and keep it up to date	Loaded and enriched for you, in Arabic and English
Stock across branches	Not built in	Sister-branch stock and nearest branch
Customer history	Spread across chats	One profile per customer: orders, consents and notes
Bringing customers back	Broadcast messages	Refill reminders, back-in-stock notices and campaigns
Where your team works	A shared inbox	A pharmacy portal for orders, customers, stock and analytics

Onboarding

A planned rollout, not a switch you flip

Groups need their catalogue, prices, stock connection and skin care product details in place before launch. We plan the rollout with your team, branch by branch, and agree the timeline together.

See PharmaConnect working for your pharmacy

Book a 20 minute demo, or try it yourself on WhatsApp.

Try it on WhatsApp

Message our team +44 7366 44 11 11